Genus Trading Limited Privacy Policy

Our Contact Details

Name: Billie Chadwick
Address: Office 10/14 Phoenix House, Bury, BL9 9HN
Phone Number: 0161 762 1390

The type of personal information we collect

We currently collect and process the following information:

  • Relevant contact information
    • such as your name, job title, postal address, business address, telephone number, mobile phone number, fax number and email address.
  • Data relating to payments, including any data required for processing payments and prevention of fraud. This can include, but not limited to
    • bank account numbers, sort code and/or other relevant billing information
  • Any additional information required for completing contractual obligations with Genus
  • Information collected from publicly available resources, databases and credit reference agencies;
  • For legally compliant reasons we would also collect information about relevant and significant litigation or other legal proceedings against you or a third party related to you and interaction with you
  • Any other personal data regarding your preferences where applicable to services rendered

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you/your business engages with us to provide a service
  • When you attend our office and/or event held by Genus
  • When we attend your site to provide a service
  • From credit reporting agencies where applicable
  • When using the website or telephone for enquiries or interactions

We may share this information with companies providing services for money laundering checks and credit agencies. Credit reference agencies used by Genus may share your personal data with other organisations for the purposes of credit risk assessment

We may also share your data with crime detection agencies, fraud prevention and detection agencies, including regulatory bodies with whom such personal data is shared.

We may share your personal data with courts, law enforcement authorities, regulators and/or legal advisers. We may also share your data with parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting
  • We have a contractual obligation.
  • We have a legal obligation, for example records for tax or processing in order to comply with contractual obligations with your business.

In addition, the processing may be based on your consent where you have expressly given that to us.

How we store your personal information

Your information is securely stored.

We keep all personal data for 7 years. We will then dispose your information by data deletion with a maximum retention of 180 days.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: